Privacy Policy

1. Who We Are

This Privacy Policy applies to Grendesign, Grendigital, and Code Collective Pty Ltd (ABN 90 690 258 318) collectively referred to as "we," "us," or "our." We are a digital design and automation consulting business operating in New South Wales, Australia.

Our website is located at grendigital.com.au and you can contact us at [email protected].

2. What Data We Collect

We collect personal information in the following ways:

Direct Submission

When you use our AutomationROI tool, complete contact forms, or communicate with us, we collect:

• Your name and email address
• Phone number
• Business information (company name, industry, operational details)
• Any other information you voluntarily provide

Automated Data Collection

• Analytics data: page visits, time on site, referral sources, device information
• Cookies: session identifiers, preferences, and tracking data
• Technical data: IP address, browser type, operating system

3. How We Use Your Data

We use your personal information for the following purposes:

• To respond to your enquiries and provide AutomationROI assessment results
• To send relevant project updates and service communications
• To improve our services, website functionality, and user experience
• To conduct analytics and understand user behaviour (anonymised where possible)
• To send marketing communications and newsletters (with your consent and an easy opt-out)
• To comply with legal and regulatory obligations

We will not use your data for purposes other than those listed above without obtaining your explicit consent.

4. Third-Party Sharing

We do not sell your personal data. We may share your information only with trusted service providers who help us deliver our services, including:

• Email service providers (to send communications and newsletters)
• Analytics platforms (to track website usage)
• Cloud hosting providers (to store and secure your data)

All service providers are contractually obligated to maintain the confidentiality and security of your data and use it only for the purposes we specify.

We may disclose your information if required by Australian law or court order, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy. Generally:

• Enquiry and contact data: retained for 3 years from last interaction
• Project-related data: retained for 3 years from project completion
• Analytics data: retained for 12–24 months before automated deletion

You may request deletion of your data at any time by contacting us at [email protected]. We will delete or anonymise your information within 30 days, except where we are legally required to retain it.

6. Security Measures

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include:

• Encrypted data transmission (HTTPS/TLS)
• Secure cloud hosting with access controls
• Regular security audits and updates
• Limited employee access to personal data on a need-to-know basis

While we strive to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, and you use our services at your own risk.

7. Your Rights

Under Australian Privacy Law, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct any inaccurate or incomplete information
• Deletion: Request that we delete your personal information (subject to legal obligations)
• Marketing Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, contact us at [email protected] with your request. We will respond within 30 days.

8. Cookies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that allow us to remember your preferences and track website usage.

Types of Cookies We Use

• Session cookies: Temporarily stored to maintain your session and navigate the site
• Analytics cookies: Help us understand how visitors use our site (via Google Analytics and similar tools)
• Preference cookies: Remember your settings and choices

Cookie Management

Most web browsers allow you to manage cookies through their settings. You can choose to:

• Accept all cookies
• Block certain types of cookies
• Delete cookies from your device
• Opt out of analytics tracking

Note that disabling cookies may affect your ability to use certain features of our website.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.

Your continued use of our website and services following notification of changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:

Email: [email protected]
Website: grendigital.com.au
Jurisdiction: New South Wales, Australia

This Privacy Policy is governed by the laws of New South Wales, Australia, and you consent to the exclusive jurisdiction of the courts in New South Wales.