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E-Commerce & Retail

Growing an online store shouldn't mean growing your admin team at the same rate

E-commerce operations are full of repetitive, high-volume tasks. Order processing, inventory management, customer support, and marketing can all run without a person touching them.

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Free
discovery call & audit
Fixed
price projects
2-4 wks
typical delivery time
Order management is manual and error-proneOrders from multiple channels managed in spreadsheets, manual fulfillment updates
Stockouts and overstock happening regularlyNo automated reorder triggers, inventory tracked in too many places
Customer support eating up the whole daySame questions answered over and over - where's my order, can I return this, do you have stock
70%
reduction in order processing time with automation
Forrester Research
40%
fewer shipping errors with automated fulfillment workflows
Forrester Research
50%
fewer stockouts with automated inventory reorder systems
Gartner Supply Chain
30%
of support costs saved using AI customer service bots
McKinsey
Common Pain Points

Where E-Commerce & Retail businesses lose the most time

These are the most common automatable tasks we see across e-commerce & retail businesses. The hours add up fast.

Multi-channel order management

Orders from Shopify, eBay, Amazon, and your own store all managed separately, with manual updates across each platform.

10-15 hrs/week wasted

Inventory tracking and reordering

Stock levels checked manually, reorders placed late, overselling happening because stock isn't synced across channels.

6-10 hrs/week wasted

Shipping and fulfillment

Creating labels, booking couriers, sending tracking details to customers, handling exceptions - all done by hand for every order.

8-12 hrs/week wasted

Customer support volume

Where's my order, how do I return this, do you have X in stock, can I change my address - same questions every day.

8-12 hrs/week wasted

Email marketing and abandoned cart

Abandoned cart emails sent manually or not at all, no post-purchase sequences, reactivation campaigns done ad hoc.

4-6 hrs/week wasted

Reporting and analytics

Weekly sales reports built in Excel from multiple platform exports, margins calculated manually, no live dashboard.

3-5 hrs/week wasted
Why Now

The tools that make this affordable now didn't exist five years ago

Platforms like n8n, Make, and Power Automate have brought enterprise-grade automation within reach of any business. Combined with AI models that can read documents, answer questions, and make decisions, the cost of automating has dropped by 80-90% compared to five years ago. The businesses that move now will have a significant operational advantage over those that wait.

1

Free AutomationROI

Answer 5 questions online. Get a personalised list of automation opportunities for your specific business.

2

Discovery Call

A free 45-minute call where we map your top 3-5 opportunities in detail, answer every question, and give you a clear picture of what's possible.

3

Fixed-Price Build

We scope it, price it, build it, test it, and hand it over. Ongoing retainer support available after delivery.

Solutions

What we build for E-Commerce & Retail businesses

Each of these is a real, deployable solution we can build for your business. Every price and time-saving estimate is based on actual client delivery.

High Impact
Workflow

Order & Inventory Automation

Orders flow from all channels into one system, stock synced in real time, fulfillment triggered automatically, customers notified at every stage.

12 hrs/week saved
$4K-$12K setup
High Impact
AI Agent

AI Customer Support Bot

Handles order tracking, return requests, FAQs, and stock enquiries 24/7 via your website chat. Escalates complex issues to humans.

10 hrs/week saved
$5K-$12K setup
High Impact
Workflow

Email Marketing Automation

Abandoned cart recovery, post-purchase sequences, win-back campaigns, and product recommendations - all set up once and running automatically.

5 hrs/week saved
$2.5K-$7K setup
High Impact
Workflow

Shipping & Returns Automation

Courier booked automatically based on order rules, labels generated, tracking sent to customers, returns processed without manual steps.

8 hrs/week saved
$3K-$8K setup
Medium Impact
Digital Solution

Live Operations Dashboard

A live dashboard pulling sales, inventory, and customer data from all your platforms. Auto-generates daily and weekly reports.

4 hrs/week saved
$4K-$10K setup
High Impact
Workflow

Demand Forecasting & Reorder Alerts

Analyses sales velocity and automatically triggers purchase orders to suppliers before you run out of stock.

5 hrs/week saved
$3K-$8K setup

Example ROI

An online store doing $2M in annual revenue with 3 operations staff. Team spends 30 hours per week on tasks that can be automated.

✓ 30 hours saved per week across 4 solutions

✓ At $28/hr: $43,680 saved in labour per year

✓ Fewer fulfillment errors and faster customer support

✓ Estimated setup cost: $20,000

Ops hours saved/week 30 hrs
Annual labour saving $43,680
Setup investment $20,000
Payback period < 6 months
Questions

Common questions from e-commerce & retail businesses

Do you work with Shopify, WooCommerce, and Magento?
Yes. We have experience automating across all major e-commerce platforms as well as marketplaces like eBay, Amazon, and Catch. We assess your specific stack in the discovery call.
Can you connect our 3PL or warehouse management system?
Yes, if your 3PL or WMS has an API or supports CSV import/export, we can build the integration. We will assess the specific system during scoping.
What if we use multiple sales channels?
Multi-channel is exactly where automation delivers the most value. Connecting all channels into a central order management workflow removes the biggest source of errors and manual work in e-commerce.

Explore other industries

Accounting & Legal Healthcare Real Estate & Property Trades & Field Services Financial Services Marketing & Creative Education & Training

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